PRODUCTS
Predii Smart Servicing® Cloud
Predii’s Smart Servicing® platform empowers enterprises to leverage the full value of their data ecosystem, connecting the vast variety of inputs available to decision makers into decision-assistance solutions that enhance service delivery and quality across every customer touchpoint.
Our patented analytics platform ingests data from multiple sources, formats, functions, and features, replicating how a subject matter expert would use that data to make decisions, and empowering enterprises with the insights needed for automated data-driven workflows and resources that improve service performance.
Subscription-based Data Processing (SaaS)
Tools and a run-time engine that works in a dockerized cloud environment
Full services to configure and adapt Predii to your data sources in the cloud
API and Custom Dashboards
SERVICE INTELLIGENCE
‘Upstream’ analytics, insights created to assess the entire servicing ecosystem.
SERVICE PERFORMANCE INTELLIGENCE
Servicing data is difficult for the enterprise to extract insights from - generalist business intelligence solutions struggle to understand the complaint, cause, and correction as service events move through the chain. Predii Service Performance Intelligence™ extracts advanced aggregated information about why the customer initiated the service event, what resolved the service event, and what decisions were made along the way.
> Improve service business assessment, reporting, and strategy
> Establish baseline customer service engagement levels
> Identify engagement deviations
> Create stronger servicing plans and products
> Assess most costly service events
> Protect production operations
PARTS & SERVICE MARKETING
The same repair can vary in cost dramatically from one servicing instance to another. Enterprises ranging from parts manufacturers to warranty providers want to provide products at the most competitive rates, but creating advanced actionable information from boots-on-the-ground operations is a difficult process for their experts. Predii’s data analytics solutions processes customer service data at scale, using proprietary Natural Language Processing technology built to understand servicing data. We provide cost insights that power enterprise-wide business models for our customers.
> Identify top performing and underperforming parts and service transaction opportunities
> Process & standardize disparate repair orders into sliceable data
> Provide advanced pricing information on a part-by-part basis
> Transform business operations, like fraud detection processes
> Identify market gaps and opportunities
DURABILITY ENGINEERING
Understanding the component-level performance of your equipment in the field is the key to designing more durable next-generation products. However, processing millions of service events to truly determine field performance remains a time-consuming and difficult process for engineering teams. The Predii Smart Servicing® Cloud accelerates equipment failure analytics and empowers the enterprise to understand which components failed – where, when and why.
> Process outputs from any time series or event data: scanners, IoT data, telemetry or telematics
> Analysis of specifications and diagnostic procedure manuals provided by OEMs
> High availability and scalability to process trillions of events
> Component, symptom, and failure detection from noisy data
> Accelerated processing empowering engineers to use the data, instead of preparing it
VOICE OF THE CUSTOMER
Understanding the customer's experience with equipment is crucial to making the kind of year-over-year improvements that ensure that the enterprise remains competitive in the market. Some of the most valuable information comes in customer survey free-text input, which can cost engineers countless man hours to fully process. Predii's proprietary NLP understands how people talk about equipment, easily drawing the insights our customers need from difficult-to-handle data sources.
> Process customer surveys at scale, auto-classifying reported issues at a component and feature level
> Leverage customer verbatim data to identify top customer concerns
> Standardize intelligence across the enterprise, linking customer feedback into one DKG along with servicing, IOT, and manufacturer data
SMART PRODUCTS
Service is a product. Competitive enterprises are constantly improving and transforming the tools they use to delivery world class customer service. The Predii Smart Servicing® Cloud transforms servicing products by delivering data-driven insights to those that need them most: technicians, dispatchers, engineers, and all service employees actively resolving customer issues. Predii correlates customer service data, IoT data and all OEM published content with real-world symptoms and taxonomies to extract hidden Complaint, Cause, Correction information (the 3 C’s of the repair process). These insights are then embedded into enterprise products, tools, and systems.
> Configurable inputs for multiple content formats (XML, SGML, +more)
> High availability and scalability to process millions of large documents
> Processing large documents to understand semantics and correlations of systems and components
> Locating precise information about symptoms, codes and specifications in technical documents
REPAIR INTELLIGENCE
Downstream’ analytics ‘at the edge’ that guide service employees through individual service events.
GUIDED REPAIR
A professional technician will deal with all manner of reported symptoms, often provided in vague language by a customer. Their job is to find the root cause, then correlate to sub-systems, components, and the labor operation required to solve the issue and make sense of the data from only their personal experience, or knowledge sources they have access to. But Predii Smart Servicing® Cloud provides guidance through the repair process, assisting technicians and other service professionals with complaint, cause, and correction insights. We offer correlations based on millions of historical repair cases and a taxonomy of all know permutations of any symptom description. Improve repair time and accuracy.
> Configurable to process any repair order format
> High availability, scalability to process billions of repair transactions
> Discover trouble codes and symptoms from unnatural language structure
> Create clusters of repair order + warranty data processing
> Infer/recommend corrective labor actions to resolve problem
INTELLIGENT DISPATCH
Modern dispatchers handle incoming calls from dozens of product lines — and these products get more complex every year. Accurate dispatching is one of the key difference-makers in a remote servicing organization's bottom lines, as mistakes lead to costly repeat visits. Predii extracts complaint, cause, and correction data from historical service orders, and intelligently guides dispatching by correlating this data with the parts and labor used to complete the repair. We help dispatchers achieve better first call completion metrics, by ensuring the right technician arrives with the right parts for the right job.
> Configurable to process any repair order format
> High availability, scalability to process billions of repair transactions
> Discover correlations between customer complaints (symptoms) and inventory management
> Infer/recommend corrective labor actions to resolve problem
> Guide dispatching in real-time
REQUEST A DEMO
We strongly believe that we can demonstrate the value Predii can add to your business. If you’re involved in aftersales strategy, repairs, warranty claims, or preventing problems from occurring, we want to help.
PREDII CUSTOMERS
BEN JOHNSON
Director of Product Management, Snap-on
"At Snap-on Diagnostics, we develop tools and information products focused at the automotive service industry. With billions of repair cases in a big data warehouse, we needed help creating value from that data. In Predii we found the perfect solution. Their technology, skillset and mindset and Snap-on’s domain knowledge and content helped us understand what is possible. We have already developed game-changing products utilizing Predii technology. What excites me most is where it will take us in the future!"
TERRY STRONG
Senior Director of Technology, Hobart Service
“Clearly I would recommend Predii to anyone who has a service organization with historical service call data. At Hobart Service, our mission is to deliver premium service, nationwide, from each of our 100 locations and 1,500 factory trained technicians. With Predii we are able to put new smart technology into the hands of our teams. Our dispatchers are empowered to make the data-based decisions, in real-time, that make an impact on first call completion, increasing our customer’s equipment uptime. Compared to the competition, Predii is the AI company taking the time to truly understand us as a customer and our industry."