Extract meaningful insights from your servicing operations data.
The Predii Smart Servicing® Cloud uses prebuilt processing models to extract from operational data what issue caused the customer to initiate servicing, what the ultimate resolution to their issue was, and the decisions that were made along the way. It provides a suite of insights and solutions that impact both individual servicing events at the 'edge' and overall servicing management at the headquarters.
Each touchpoint in service creates data.
Numerous decisions are required to take a customer from first experiencing an issue to moving on with a clean bill of health. In each of these engagements, service providers are using the available information and their expertise to determine the issue the customer is experiencing, the root cause of that issue, what parts are needed to resolve it and their proper installation procedures.
This process both accesses and creates imperfect information that service providers are constantly on a mission to improve. Insights mined from these aftersales engagements transform customer uptime, first-time-fix, service revenue, and NPS.
Predii is built to understand servicing data.
The Predii Smart Servicing® Cloud rapidly extracts meaningful insights from unstructured servicing data. Our platform includes data-discovery algorithms specifically tuned to complaint, cause, and correction. Our cloud-native, scalable, and secure processing engines extract enterprise-specific insights from more than 500 billion documents every month.
Most importantly, our platform’s technology is built to adapt to domain-specific information: it learns the tribal knowledge of an enterprise and extracts it from previously ‘dark’ data. Predii is moving the industry beyond the standard business intelligence, analytics, and AI tools that struggle accurately processing servicing data.
Predii enables data-driven aftersales transformation.
Predii helps the enterprise jump the gap between having data and using data. These solutions are offered through two products:
Service Intelligence: 'Upstream' analytics created to assess the entire servicing ecosystem. These insights help executives understand events in the field, improve business assessment, reporting, and strategy. Quality engineering, parts marketing, product management and others use Predii Service Intelligence to understand performance.
Repair Intelligence: 'Downstream' analytics 'at the edge' that guide service employees through individual service events. These insights provide decision assistance to technicians, dispatchers, and others, to ensure service satisfaction
Predii Platform Technology
Key aspects of Predii's patented technology are its Automatic Ontology Discovery, Domain Specific Natural Language Processing, and its scalable AI pipeline for time series and unstructured data sources.
Ontologies are formal naming and definitions of types, properties, and interrelationships of the entities that fundamentally exist for a particular domain. At a high level, what ontologies do is replicate expert interpretation of how your data operates in the real world. To read more, visit our in depth Ontologies walkthrough here.
Most enterprises do not have high-quality ontologies, and creating them is difficult. The Predii difference is our Automatic Ontology Discovery, which rapidly accelerates the creation of accurate and comprehensive Ontologies.
The results of having a strong ontology-based processing platform are:
The ability to handle any sort of unstructured data in your systems
The ability to automatically apply a tag to any aspect of this data
To discover and extract the insights that can be applied to assist an expert
Unstructured, unusable raw data
Predii Natural Language Processing Engine
Predii processing involves a highly advanced suite of Natural Language Processing (NLP) componentry, build to understand the true meaning locked within unstructured text. This is far more than standard text analytics – these NLP features replicate "understanding" of the true intent of servicing data. They build the context of how words are used within a sentence, understanding the true meaning of the data recorded, allowing the enterprise to create a true-to-life intelligence platform to power their operations and products.
Click on a symptom to see its repairs!
Below is an example of what Predii can do, coming from mocked up data that resembles automotive repair orders.
The First Card is an example of raw, unstructured notes - see "Customer Complaint" and "Technician Notes."
The Second Card is a visualization of the symptoms mined from the Customer Complaints. Click on one!
The Third Card is a visualization of the repairs for those symptoms, mined from the Technician Notes.
REQUEST A DEMO
We strongly believe that we can demonstrate the value Predii can add to your business. If you’re involved in aftersales strategy, repairs, warranty claims, or preventing problems from occurring, we want to help.