PREDII SMART SERVICINGTM
We are surrounded and influenced by interconnected experiences. Lipstick on a wine glass might convince a customer to never return to a restaurant – impacting the whole chain of foodservice providers, servicers, manufacturers and so on. Failures in operations might have minimal individual impact, but when aggregated across the whole enterprise and ecosystem they represent massive missed opportunities.
Today the industry sees huge improvements in Smart Factories, Smart Cars, Smart Cities, Smart Homes – but what about Smart Servicing?
Today’s decision makers are swimming in a data lake where touchpoints from a huge variety of inputs can impact operational efficiency – for example, from field service, warranty, call centers, quality engineering, customer surveys, connected equipment, parts ordering, chatbots and much more. This is the Servicing Data Ecosystem.
These stakeholders in enterprise servicing are also required to provide excellence across an equally diverse landscape – connected equipment, unconnected equipment, semi-connected equipment; technicians ranging from veterans to new hires straight out of college; local service locations to remote field visits in other countries and other languages; call centers, online knowledge bases, in-person visits, DIY parts delivery, technical manuals, and much, much more. This is the Servicing Delivery Ecosystem.
"IT SHOULD JUST WORK"
One of the consequences of Industry 4.0 is that “it should just work.” Customer expectations are such that the enterprise is required to provide excellence at every touchpoint, and occasional failures are no longer part of the expectation in normal operations but instead a serious misdemeanor in brand promise.
The raw ingredients to meet the expectations across the Servicing Delivery Ecosystem can be found in the Servicing Data Ecosystem, but bridging the gap requires artificial intelligence – the sheer variety, size, and noise of valuable data inputs is impossible to handle without smart assistance. This is where Predii Smart Servicing™ empowers the enterprise to transform their operations and leverage all their existing data assets.
Using our purpose built artificial intelligence platform, Predii is able to discover the true intent behind incoming data, and unify disparate sources into one intelligence platform. This intelligence comes in the form of prescriptive insights – we are not just identifying out-of-norm behavior, but also providing the correct solution for when these conditions are detected.
What does this look like? Predii Smart Servicing™ can identify key insights required for smart service delivery, like:
- Can you identify what is the true intent behind the customer complaint?
- Can you predict a customer in jeopardy before a customer escalates the issue?
- Can you assist a dispatcher with “intelligence” to reduce repeat visits?
- Can you help me in deciding which component to focus on while diagnosing a customer complaint?
- Can you help me order parts proactively?
- Can you provide me easy-to-use DIY guidance?
Predii Smart Servicing™ provides the right answers to the right people at the right time, preventing failures, cutting troubleshooting time, minimizing frustration and enabling the enterprise to exceed customer expectations.