PREDII SERVICE INTELLIGENCE^TM

PREDII SERVICE INTELLIGENCE^TM

Enterprises ranging from manufacturers and automation specialists to energy utilities strive to maintain asset and production uptime and availability. Asset and production downtime leads to lost revenue, underutilized employee-operators, and dissatisfied end-users. Predii Service Intelligence^TM empowers service teams with predictive insights to proactively engage asset or production line operators before hard failures occur. How? Our patented, purpose-built AI platform augments your customer service team by identifying out-of-norm operator and end-user support engagement levels as risk flags. These risk flags empower customer service professionals to proactively engage operators and end-users to assess risks and provide solutions – before something breaks down.  

• Establish baseline customer service engagement levels
• Identify engagement deviations
• Fire proactive customer service engagement triggers
• Stave off executive level escalations
• Protect production operations

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