Modern dispatchers handle incoming calls from dozens of product lines — and these products get more complex every year. Accurate dispatching is one of the key difference-makers in a remote servicing organization's bottom lines, as mistakes lead to costly repeat visits. Predii extracts complaint, cause, and correction data from historical service orders, and intelligently guides dispatching by correlating this data with the parts and labor used to complete the repair. Sending the truck carrying the correct parts, every time — that's Dispatching Intelligence.
- Configurable to process any repair order format
- High availability, scalability to process billions of repair transactions
- Discover correlations between customer complaints (symptoms) and inventory management
- Infer/recommend corrective labor actions to resolve problem
- Guide dispatching in real-time